FAQs
Q: Do you offer delivery services?
A: Yes! We offer nationwide delivery within the U.S. Standard delivery usually takes 5–10 business days depending on your location.
Q: Do you assemble the furniture upon delivery?
A: Assembly is available for an additional fee. You can choose this option at checkout.
Q: Are the colors of the products accurate to the photos online?
A: We try to display product colors as accurately as possible. However, due to screen settings and lighting, there may be slight variations.
Q: Are your materials sustainably sourced?
A: We prioritize sustainability and partner with suppliers who meet eco-friendly standards whenever possible.
Q: Can I customize the color or size of my furniture?
A: Absolutely. We accept returns within 30 days of delivery, as long as the item is in its original condition and packaging.
Q: Can I return an item if I change my mind?
A: Some of our collections do offer customization options! Please check the product page or reach out to our support team for details.
Q: How do I start a return?
A: Simply contact our support team with your order number and reason for return, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are typically processed within 5–10 business days after we receive your returned item.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Aura gift cards.
Q: Can I apply multiple discount codes to a single order?
A: Only one discount code can be applied per order. Choose the one that offers the best value for your purchase. You can also check our Quiz Discount to get a new discount on your next order!
Warranties
All of our furniture comes with a 1-year limited warranty that covers manufacturing defects in materials and workmanship. This includes:
- Broken frames.
- Structural issues.
- Malfunctioning hardware (e.g., drawers, hinges).
What’s not covered:
- Normal wear and tear.
- Damage from misuse or accidents.
- Stains or discoloration from improper cleaning.
If you believe you have a warranty issue, please contact us with your order number and photos of the item in question. We’ll take care of it!
Contact Details
Customer Service Hours:
Monday–Friday: 9:00 AM – 6:00 PM (EDT)
Saturday–Sunday: 10:00 AM – 4:00 PM
Phone: (888) 555-0132
Email: support@aura.com
Showroom Address:
685 – 725 Commonwealth Avenue, Boston, MA, 02215
Social Media:
Instagram / Facebook / Pinterest — @aura